Refund & Cancellation

CANCELLATION POLICY

• Cancelling a reservation at www.sereniityresort.com is as fast and easy as booking one.
• We would love to have you but in case your plans change, our simple cancellation process makes sure you receive a quick confirmation and fast refunds.
• We do not charge cancellation fees for bookings cancelled before 7 days from the date of arrival. So any reservation cancelled before 12 noon (local hotel time), 7 days out from the arrival will not incur a cancellation charge. However, any reservation cancelled within the 7 days of arrival, post 12 noon local hotel time (termed as late cancellation) or a no-show on the date of arrival will be charged for the total stay in full or equivalent to the deposit made (whichever is higher).

• 1st October to 19th December - no cancellation charge if cancelled before 15 days from the date of arrival, thereafter total stay in full or deposit made (whichever is higher) will be charged.
• 20th December to 5th January - no cancellation charge if cancelled before 90 days from the date of arrival, thereafter total stay in full or 100% deposit will be charged.
• 6th January to 31st March - no cancellation charge if cancelled before 15 days from the date of arrival, thereafter total stay in full or deposit made (whichever is higher) will be charged.

Cancellations during the stay

• In case you decide to shorten your booking post the check-in date, you will be charged for the entire stay for which the reservation was originally made for.

REFUND POLICY

• In case of a reservation cancelled outside the 7 day period from the date of arrival, the refund will be processed within 15 working days from the date of receipt of bank account details from the customer.(not valid for black-out period)
• Credit card transaction or processing fee if any will be deducted from the refund.
• Refund will be processed in local currency only.

Refund for late cancellations

• No refund will be processed for late cancellations (cancellations received within 7 days from the arrival date) or for the no-shows on the date of arrival in any case whatsoever.